13 Nelson Street

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Terms and Conditions

Privacy Policy 
We do use cookies to keep track of items on your wish list and in your shopping cart. However, any information gathered as a result of your visit to 13 nelson st will not be divulged to any third party except for the purposes of securely taking payment for and delivering of goods. The security and privacy of your data is important to us.

Site Security
The 13 Nelson St website runs from a secure server which uses 128bit SSL encryption. This is to encrypt all data as it is transferred over the Internet.

Credit Card Security 
Items purchased online are processed via a secure credit card ordering system and any payment transactions are processed securely using a minimum of 128bit SSL encryption. We work with Paypal, the largest independent payment gateway service provider in the U.K. Your credit card details are not held by us on our servers. 
We accept VISA, MASTER CARD, SWITCH, DELTA and AMERICAN EXPRESS cards.

Payment Authorisation
If the payment is not authorised by your bank or card issuer, you will receive an e-mail usually within a few minutes advising you of the reason why. Please note that some issuing banks may still reserve your funds for a period of time.
If payment is authorised but we have a query with your order, we will send you an email as soon as possible to advise you of the nature of the query. If we are unable to resolve the query for any reason and cannot dispatch your order, a full refund will be issued back to your card.

Acknowledgment and Acceptance of your order
We will notify you by email as soon as possible to confirm receipt of your order - generally this will be an automated e-mail response. Our acceptance of your order will take place upon dispatch of the product(s) ordered. 

Availability
All items are subject to availability. On the rare occasion that the goods you have ordered are not available we will inform you of this as soon as possible with an explanation of why this has happened.

Accuracy of content
13 Nelson St has taken care to ensure that prices quoted on the website are correct at time of publishing and that all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices on the website. All prices displayed are inclusive of VAT.

Delays
Occasionally, delivery of your order may be delayed or postponed. On the rare occasion that this may happen we would make every effort to keep you as informed as possible and discuss revised delivery timescales with you.

Complaints
13 Nelson St always aims to provide the highest level of customer service. If you feel that we have not met that aim, then please contact us. We will respond to your complaint as soon as possible but always within 5 working days. Your complaint will be dealt with fairly and as quickly as possible. If the complaint can not be resolved immediately you will receive a weekly update on progress. 

Links to other websites
We may place links on our website to other websites that we think you may want to visit. We do not vet these websites and do not have any control over their contents. 13 Nelson St cannot accept any liability in respect of the use of these websites.

English Law
This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English. We reserve the right to change our terms & conditions from time to time
These terms and conditions do not affect your legal rights.

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